Trust Center
Substantiated trust for regulated enterprise operations
Compliance posture, reliability commitments, and data controls — with precise language about what is available today and per engagement stage.
Compliance posture
Certifications and BAAs are available per engagement stage. Contact us for current compliance documentation.
Multi-tenant isolation
Strict data isolation per tenant at database, storage, and API layers.
Enterprise identity
SAML 2.0 and OIDC SSO with Okta, Azure AD, Google Workspace, and Keycloak. TOTP MFA for all users.
Compliance posture
SOC 2 Type II program in progress. HIPAA BAA and PCI-DSS recording controls available per engagement stage.
Encryption & audit
AES-256 at rest, TLS 1.2+ in transit, immutable audit logs retained minimum 1 year.
Data residency
Configurable storage region per tenant — US, EU, and APAC.
99.9% uptime SLA target
Production services with defined RTO under 4 hours and RPO under 1 hour.
Reliability & availability
Uptime SLA target
99.9% monthly
Recovery time (RTO)
< 4 hours
Recovery point (RPO)
< 1 hour
Audit log retention
Minimum 1 year
Encryption at rest
AES-256
Encryption in transit
TLS 1.2+
Service status: status.ocxcenter.com (coming soon)
Request compliance documentation
Enterprise customers can request SOC 2 reports, security questionnaires, and HIPAA BAA documentation through our sales team.
Contact us for documentation →Ready to unify your contact center operations?
Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.