Govern sources, articles, collections, permissions, synchronization, hybrid retrieval, citations, provider policy, and rollout through one versioned knowledge lifecycle.
Knowledge Base
Published knowledge with governed retrieval
Grounded answer preview
Charges are adjusted from the effective time of the plan change. The next invoice uses the newly selected monthly plan.
Authorized sources
Source and document permissions are applied before retrieval, ranking, caching, and provider input.
For 01
Knowledge leaders
For 02
Customer-service operations
For 03
Security and governance teams
Knowledge lifecycle
Ingestion, review, publication, retrieval, citation, synchronization, and retirement remain one governed lifecycle.
Verify the source, scan and parse content, create structured chunks, and prepare a versioned index generation.
Review articles and collections, approve immutable versions, and bind authorized consumers.
Filter by authorization, rank evidence, validate citations, and return a grounded or explicitly unsupported answer.
Give every customer-service experience a shared, permission-aware evidence layer while keeping source authority, publication, citations, provider use, and failure behavior explicit.
Knowledge operating model
Separate content authority, retrieval permission, provider execution, and consumer experience while preserving traceability.
Keep every source and published answer tied to a verified authority.
Ingest verified uploads, synchronized web sources, and governed connector content.
Draft, review, publish, retire, restore, and version authored knowledge.
Publish immutable collections and bind exact versions to agents, automation, and cases.
Apply access policy before search, grounding, generation, and caching.
Scope retrieval by workspace, actor, role, queue, source, collection, and document.
Fuse lexical and vector retrieval while retaining ranked evidence and safe filtering.
Return validated article and chunk citations or an explicit unsupported result.
Keep synchronization, indexing, provider behavior, and content risk visible.
Monitor sources, retries, traces, reindex generations, activation, and rollback.
Apply governance policy without bypassing publication or authorization boundaries.
Review search, grounding, gaps, consumer outcomes, provider health, rollout, rollback, and kill controls.
Grounded answer
OCXCenter separates source verification, ingestion, publication, authorization, retrieval, grounded answers, operations, and rollout so agents and automations use the same approved evidence without bypassing access policy.
Current product boundary
OCXCenter separates source verification, ingestion, publication, authorization, retrieval, grounded answers, operations, and rollout so agents and automations use the same approved evidence without bypassing access policy.
Evidence to review
Role-specific workflows
Product responsibilities stay connected without collapsing administrators, operators, agents, and reviewers into one generic persona.
Knowledge author
01Draft, review, publish, maintain, and retire content with clear ownership.
Knowledge administrator
02Manage sources, connectors, collections, permissions, indexing, providers, and rollout.
Agent and automation
03Search or retrieve contextually, inspect citations, and handle unsupported answers safely.
Enterprise integration and governance
Review integration boundaries and governance controls together so deployment assumptions remain explicit.
Connected product family
Continue the customer journey.
Where it fits
Start with a bounded responsibility, then connect it to shared context, work, policy, knowledge, and evidence.
Ingest verified uploads, synchronized sources, and authored articles through one governed administration workspace.
Create reviewed article and collection versions that remain immutable for the consumers pinned to them.
Retrieve authorized evidence for agents and automations with validated article-version and chunk citations.
Adoption path
Sequence configuration, integration, testing, and rollout around measurable service outcomes.
Identify source owners, access policy, update cadence, content types, retention, and publication responsibilities.
Verify representative content, configure permissions and provider policy, test citations, and approve the first immutable version.
Bind Agent Assist and automation, monitor retrieval and unsupported states, and use staged rollout and rollback controls.
Evaluation questions
Evaluate it as one system