Solutions
Purpose-built for operations-heavy, regulated teams
OCXCenter sits above your existing CCaaS and telephony stack as an operational control plane — unifying agent experience, AI governance, and compliance without a rip-and-replace program.
Industries
Banking & Fintech
PCI-DSS recording controls with pause/resume, compliance scoring, and unified reporting — integrated with your existing Genesys or NICE estate.
Maria Chen, VP Operations
Healthcare
HIPAA BAA capability, secure recording retention, and immutable audit trails for patient communication programs across voice and digital.
Compliance-first operations
Insurance
Automated QA scoring across your full interaction population, coaching workflows, and correlation of quality scores to CSAT and first-call resolution.
David Torres, QA Team Lead
BPO & Outsourcing
Automated voice test execution in CI/CD, load testing for client go-lives, and visual flow builder for engineering-to-operations handoff.
Priya Sharma, Senior Engineer
Built for your team
Contact Center Operations Manager
Maria Chen, VP Operations
Pain points
Running separate systems for outbound, ticketing, and compliance recording with no unified reporting or agent experience.
Goals
Single operational dashboard, automated QA scoring, campaign scheduling, and PCI pause/resume — atop existing Genesys estate.
AI / Automation Engineer
Priya Sharma, Senior Engineer
Pain points
Building AI voice agents with no testing infrastructure and manually calling test numbers to validate flows before release.
Goals
Automated voice test execution in CI/CD, load testing for go-live, and visual flow builder for engineering-to-ops handoff.
Quality Analyst
David Torres, QA Team Lead
Pain points
Manually reviewing 3–5% of calls with no automated scoring or structured coaching workflow.
Goals
Full-population automated scoring, coaching workflows, evaluation rubrics, and QA-to-CSAT correlation.
Contact Center Agent
Aisha Johnson
Pain points
Multiple browser tabs for ACD, CRM, knowledge base, and call notes with no real-time guidance during interactions.
Goals
Single-screen workspace, AI-generated call summaries, next-best-action prompts, and disposition capture without tab-switching.
Platform Administrator
James Park, IT Director
Pain points
Managing user roles across multiple systems with scattered audit logs and compliance reporting requiring data pulls from 4+ vendors.
Goals
Centralized RBAC, SSO integration, audit trail export, and data residency controls from one administration layer.
Ready to unify your contact center operations?
Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.