Security
Built for regulated industries from the ground up
Multi-tenant architecture with enterprise identity, encryption, audit trails, and compliance controls required for banking, fintech, and healthcare.
Certifications and BAAs are available per engagement stage. Contact us for current compliance documentation.
Multi-tenant isolation
Strict data isolation per tenant at database, storage, and API layers.
Enterprise identity
SAML 2.0 and OIDC SSO with Okta, Azure AD, Google Workspace, and Keycloak. TOTP MFA for all users.
Compliance posture
SOC 2 Type II program in progress. HIPAA BAA and PCI-DSS recording controls available per engagement stage.
Encryption & audit
AES-256 at rest, TLS 1.2+ in transit, immutable audit logs retained minimum 1 year.
Data residency
Configurable storage region per tenant — US, EU, and APAC.
99.9% uptime SLA target
Production services with defined RTO under 4 hours and RPO under 1 hour.
Platform administration
✓Granular RBAC per module
✓API key management with scoped permissions
✓Webhook delivery with retry and logging
✓Per-tenant rate limiting
✓OpenTelemetry distributed tracing
✓Health check endpoints and status page
Ready to unify your contact center operations?
Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.