Architecture
Designed to extend — not replace — your contact center stack
A multi-tenant operational control plane that unifies agent experience, AI governance, testing, and compliance across your existing infrastructure.
Control plane, not replacement
OCXCenter sits above your existing CCaaS and telephony infrastructure. Agents, supervisors, and engineers interact through one unified layer while core routing and media stay in place.
Multi-tenant isolation
Strict data isolation per tenant at database, storage, and API layers. Configurable data residency in US, EU, and APAC regions.
Pluggable adapter model
CCaaS, CRM, telephony, and AI providers connect through standardized adapters. Switch providers without rebuilding workflows.
Observability built in
OpenTelemetry distributed tracing, structured logging, Prometheus metrics, and health check endpoints for all services.
Deployment model
✓Multi-tenant SaaS with per-tenant schema isolation
✓Stateless flow execution runtime separate from design tools
✓Event-driven architecture with webhook and API delivery
Ready to unify your contact center operations?
Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.