Agent Desktop
Single-screen workspace for voice, chat, and digital interactions with supervisor monitoring, disposition capture, and customer context from your CRM.
Platform
Operational control plane for enterprise contact centers
Modular capabilities that extend your existing CCaaS and telephony stack — unified agent experience, governed AI, automated testing, and compliance in one layer.
Agent Experience
Telephony & Media
Orchestrate voice through your existing CCaaS media layer or connect directly via BYOT/SIP for hybrid programs — with WebRTC softphone, dual-channel recording, and PCI pause/resume.
Omnichannel Inbox
Unified inbox for voice, live chat, email, WhatsApp, and SMS in one conversation view per customer.
Operations
Campaign Management
Inbound, outbound, and blended campaigns with predictive dialing, DNC compliance, and real-time dashboards.
AI & Automation
Flow Builder & AI Orchestration
Visual node-based builder for IVR flows, AI voice agents, and chatbot orchestration with pluggable, governed AI providers.
Product visual for Flow Builder & AI Orchestration coming with Flow Builder / Testing releases
Agent Assist & AI
Real-time transcription, sentiment, next-best-action, compliance prompts, and post-call summarization.
Testing & Simulation
Automated voice and chat testing with CI/CD integration, load testing, and regression suites before every IVR release.
Product visual for Testing & Simulation coming with Flow Builder / Testing releases
Governance
Quality Management
Evaluation forms, automated AI scoring, coaching workflows, and compliance reporting across your full interaction population — with human review on low-confidence exceptions.
Case Management
Work item lifecycle tied to interactions with SLA management, escalation, and bidirectional CRM sync.
Analytics & Reporting
Real-time operations dashboards, historical reports, and data export across all platform capabilities.
Platform & Administration
Multi-tenant RBAC, SSO, audit logs, API keys, webhooks, and enterprise compliance controls.
Product visual for Platform & Administration coming with Flow Builder / Testing releases
Applications
Agent Desktop and Live Monitor
Clickable prototypes with enterprise-scale demo data for agents and supervisors.
Agent Desktop
Work inbox, voice and messaging, AI Assist, cases, and knowledge — one screen for the live shift.
Live Monitor
Fleet KPIs, breach-first queue ops, agent monitor at 1,000+ seats, campaigns, and quality — built for continuous traffic, not demo wallboards.
