The OCXCenter platform
Six products working as one customer experience.
Each product owns a distinct operational responsibility. Together they share customer context, knowledge, work, policy, routing, and evidence from first engagement through final resolution.
Agent Desktop
One focused service workspace
Jordan Lee
Billing case linked
I changed my plan today, but I don’t understand the charge.
I’m reviewing the plan change and the related billing adjustment now.
The product family
Clear ownership. Shared customer outcome.
Choose a product by the responsibility it owns, then connect the surrounding products without creating another service silo.
Self-service automation
Let customers complete governed service journeys on their own
Combine typed intent, approved knowledge, structured data capture, governed actions, and contextual human handoff across digital and voice experiences.
Campaigns
Plan and operate governed outbound engagement
Coordinate audiences, channel identity, schedules, pacing, suppression, compliant execution, agent work, callbacks, and outcomes through one versioned campaign lifecycle.
Agent Desktop
Give agents one governed workspace for customer work
Bring prioritized interactions, customer context, cases, knowledge, assistance, and follow-up into one service workspace while keeping human decisions explicit.
Case Management
Coordinate the work that continues after the conversation
Manage governed case lifecycles, ownership, tasks, business-calendar SLAs, related records, approvals, and customer acceptance as part of the original service journey.
Agent Assist
Give agents one grounded next action at the moment it matters
Prioritize source-backed answers, editable replies, guided playbooks, compliance cues, confirmed actions, and after-contact drafts without placing optional assistance in the customer media path.
Knowledge Base
Publish trusted knowledge for people and automation
Govern sources, articles, collections, permissions, synchronization, hybrid retrieval, citations, provider policy, and rollout through one versioned knowledge lifecycle.
One operating model
Context moves. Ownership stays clear.
Campaigns initiate engagement. Automation handles routine work. Agent Desktop brings in human judgment. Cases own continued work. Assist and Knowledge strengthen every stage.
Engage
Automate
Resolve
Continue
Agent Assist
Grounded guidance and confirmed actions
Knowledge Base
Authorized evidence for every service path
Enterprise evaluation
Evaluate the six products as one customer-experience system.
We tailor the walkthrough to your operating model, current stack, provider constraints, and governance requirements.