Integrations
Connect to the systems your enterprise already runs
OCXCenter connects through governed adapters — not custom SI projects. Your CCaaS, CRM, telephony, and AI providers stay in place while agents, engineers, and compliance teams work from one operational layer.
CCaaS Platforms
Connect via event streams, screen-pop, click-to-call, and supervisor controls. Agents stay in OCXCenter while routing and media run on Genesys, NICE, Five9, or Amazon Connect.
CRM & Service Platforms
Bidirectional case sync with configurable field mapping. Customer context, dispositions, and activity notes flow between OCXCenter and Salesforce, ServiceNow, Zendesk, or HubSpot.
Telephony & SIP
BYOT/SIP trunk connectivity for hybrid and greenfield programs. Dual-channel recording, PCI pause/resume, and DTMF masking alongside or independent of your CCaaS media path.
AI Providers
Pluggable STT, TTS, and LLM adapters with per-flow provider selection. All AI processing governed through audit logs, compliance guardrails, and configurable data handling.
Platform & APIs
REST APIs, outbound webhooks, and event streams for CI/CD integration, external BI, and custom automation. OpenTelemetry instrumentation for distributed tracing.
Reference architecture
Ready to unify your contact center operations?
Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.