Customers

Design partner program

We are onboarding enterprise contact center teams in banking, healthcare, insurance, and BPO — extending existing CCaaS estates with a unified operational control plane.

Banking & Fintech

Regional bank unified agent desktop

A 120-agent banking contact center unified agent workspace atop Genesys Cloud and Salesforce — eliminating 5-tab workflows and centralizing PCI recording controls.

✓Single agent screen across voice, chat, and cases
✓PCI pause/resume recording in one system
✓Supervisor dashboard across channels

Operations overview supporting go-live programs

BPO & Outsourcing

BPO automated IVR testing program

A BPO technology team replaced manual test calls with CI/CD-gated IVR regression suites before every client go-live — reducing release risk across 8 client programs.

✓Automated regression before every IVR release
✓Load testing for peak-volume validation
✓Engineering-to-ops handoff via visual flow builder

Ready to unify your contact center operations?

Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.

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