Pricing and evaluation
Compare standard editions and usage rates, then align providers, deployment, support, governance, and commitments to your operating model.
Reference pricing does not replace an approved order form or imply universal provider availability.
Standard reference
Platform edition + explainable usage
Standard editions
Build and Scale provide a consistent reference point; Enterprise adds approved volume, deployment, support, and commercial terms.
Edition
$99 / month
Teams establishing their first governed customer journey
A focused starting point with managed or bring-your-own provider options and visible usage.
Edition
$499 / month
Growing service operations coordinating more journeys and teams
Higher included capacity and lower standard usage rates for expanding operations.
Edition
Tailored agreement
Complex, regulated, multi-program, or high-volume estates
Commercial terms aligned to approved deployment, provider, volume, support, and governance requirements.
Reference USD pricing from the current standard price book. Final rates, availability, allowances, provider mode, and service commitments are confirmed in an approved order form. Telephony, phone numbers, SMS, recording, storage, transcription, premium voices, compliance, support, and add-ons may be separate components.
Reference estimator
Use published Build or Scale rates to compare included capacity, additional capacity, and managed or bring-your-own usage modes.
Standard usage rates
Managed and bring-your-own modes remain separate so provider cost and platform orchestration are not blended into an opaque total.
| Component | Billing unit | Build | Scale |
|---|---|---|---|
| Additional deployed AI agent | agent / month | $49 | $39 |
| Additional full seat | seat / month | $29 | $24 |
| Managed standard voice | connected minute | $0.15 | $0.12 |
| Managed premium voice | connected minute | $0.25 | $0.20 |
| BYO voice orchestration | connected minute | $0.05 | $0.04 |
| Managed standard chat | AI conversation | $0.40 | $0.30 |
| BYO chat orchestration | AI conversation | $0.12 | $0.08 |
| Additional concurrency | slot / month | $10 | $10 |
Explainable metering
The commercial model keeps measurement boundaries visible so usage can be reconciled to the service activity that produced it.
Voice usage starts only after successful connection. Failed and unconnected calls are not rated.
Chat begins after the first successful AI response and is charged once across messages and human handoff.
Draft, archived, sandbox, and test AI agents are excluded from deployed-agent charges.
Commercial questions
Reference pricing supports early evaluation; the approved order form remains authoritative for availability, allowances, provider terms, and commitments.
The selected edition includes the published deployed-agent, full-seat, and concurrency capacity plus access to usage, estimate, invoice, credit, and spend-alert controls. Usage is metered separately.
No. It applies the current standard reference rates to the values entered. It excludes negotiated allowances, tiers, discounts, caps, credits, taxes, provider charges, phone numbers, recording, storage, support, and other contracted components.
They remain separate pricing modes. Managed rates include the published OCXCenter service component; bring-your-own rates cover orchestration while the external provider remains contracted and billed separately.
Standard voice usage begins after successful connection. Standard chat usage begins after the first successful AI response and is charged once for that AI conversation across messages and human handoff.
Use an Enterprise review for annual or volume commitments, included usage, graduated tiers, complex provider or deployment requirements, regulated evidence, or tailored support and commercial controls.
Enterprise evaluation
Confirm edition, volume, provider mode, deployment, support, evidence, and contractual requirements in one tailored evaluation.