Developers
Build on the OCXCenter platform
REST APIs, outbound webhooks, event streams, and OpenTelemetry instrumentation for CI/CD integration, external BI, and custom automation.
REST APIs
Read and write access to interactions, campaigns, test runs, and configuration. Scoped API keys with per-module permissions.
Webhooks
Outbound event delivery for interaction events, test results, and compliance alerts. Configurable retry with delivery logging.
Event streams
Real-time event streaming for external automation, BI pipelines, and custom operational dashboards.
OpenTelemetry
Distributed tracing, structured logging, and Prometheus metrics across all platform services.
CI/CD integration
Trigger automated IVR and voice test suites from your pipeline. Test runs return pass/fail exit codes for gating releases before production deployment.
Ready to unify your contact center operations?
Schedule an architecture review to see how OCXCenter extends your existing stack with governed AI, unified agent experience, and automated testing.